1. What exactly is Privacy Matters IdentitySM?
Privacy Matters Identity is a comprehensive membership program designed to help you safeguard your identity and recover from identity theft if you ever become a victim. It provides you with unlimited access to your Identity Theft Report, daily identity monitoring email alerts of critical changes to your report, and identity theft restoration services.
To access your Privacy Matters Identity account information, go to www.privacymattersidentity.com. You'll need your membership ID number. If you don't have your membership ID number, go to www.privacymattersidentity.com, and we'll help you retrieve it.
2. What is the phrase MVQ*PMIDENTITY that appears on my credit or debit card statement?
MVQ*PMIDENTITY is the billing descriptor for the Privacy Matters Identity program that you joined. It means that a membership charge for the program has been billed to your credit or debit card account.
3. How did I become a member?
Members join our programs in several ways. For example, you may have signed up when:
- An offer appeared (and was accepted by you) after you made a purchase/transaction from one of our online partner’s websites
- An offer was made during a telephone call you made to purchase an item/product from one of our direct response television or catalog marketing partners
- An offer was presented during a phone call made to your home
- You were offered a special promotion to try one of our programs, such as cash back or free shipping on a future purchase with one of our marketing partners; a retail gift card; or an instant bonus check.
Regardless of how you joined Privacy Matters Identity, we always strive to fully inform you of our program terms and conditions. We also require a deliberate action by you to accept any offer. If you have questions about your membership, our Member Savings Representatives are happy to discuss your membership acceptance with you. If at any time you decide not to continue your program membership, you can cancel immediately.
4. How do I cancel my membership?
You may cancel your membership at any time by one of the following methods:
1. Go directly to the Privacy Matters Identity Cancellation Center 24 hours a day and simply follow the instructions provided. You will receive an immediate confirmation that your membership has been cancelled.
2. Alternatively, you can cancel by contacting one of our Member Savings Representatives simply by calling the toll free number -- 1-888-239-3919.
5. How do I start using my benefits?
Just log on to PrivacyMattersIdentity.com. Be sure you have your membership ID number and zip code handy. Once you've signed in, you'll find it easy to navigate around our user-friendly website. If you don't have your membership ID number, go to PrivacyMattersIdentity.com, and we can help you retrieve it.
6. How do I find out what my membership ID number is?
To access your membership ID number, please visit PrivacyMattersIdentity.com. You'll find specific directions on how to retrieve your membership ID number there.
